Cancellation & Refund Policy
Last updated: 04-10-2025
At Way Valley, a brand under Aromate Spices, we are committed to providing you with a smooth and trustworthy shopping experience. Since our products include food-grade items such as spices and coffee, we follow a strict yet customer-friendly cancellation and refund policy.
✅ 1. Order Cancellation
You may cancel your order within 24 hours of placing it, only if it has not been shipped.
To request cancellation, contact us immediately at:
📧 info@wayvalley.com
📞 9747858351
Once an order is dispatched, it cannot be cancelled.
✅ 2. Returns & Refund Eligibility
We accept refund requests only under the following conditions:
You received a damaged or defective product
You received the wrong item compared to your order
To be eligible:
You must notify us within 48 hours of delivery
You must provide photo/video proof of the issue
Due to hygiene and safety standards, we do not accept returns of opened or used consumable products.
✅ 3. Refund Process
Once your claim is verified:
Refunds will be issued to your original payment method
Processing may take 5–7 business days, depending on your bank or payment provider
✅ 4. Non-Refundable Situations
Refunds or replacements will not apply to:
Opened, used, or tampered products
Damage caused after delivery
Order cancellation after dispatch
Delays due to courier, weather, or logistics issues
✅ 5. Contact for Support
For cancellations, refund issues, or assistance, reach us at:
📍 Aromates Spices
Vattathani, Valavayal Post, Wayanad – 673596
📧 Email: info@wayvalley.com
📞 Phone: 9747858351
