Shipping & Delivery Policy
Last updated: 04-10-2025
At Way Valley, a brand under Aromate Spices, we are committed to delivering your orders safely and on time. This Shipping Policy explains how and when your products will be delivered.
✅ 1. Order Processing Time
All confirmed orders are processed within 1–2 business days.
Orders placed on Sundays or public holidays will be processed on the next working day.
✅ 2. Delivery Time
Standard delivery across India takes 5–7 business days from the date of dispatch.
Delivery timelines may vary based on your location, courier limitations, or unforeseen delays.
✅ 3. Shipping Charges
Free shipping may be available on orders above a specific amount (if applicable on your store).
For other orders, a minimal delivery fee will be shown at checkout.
✅ 4. Order Tracking
Once your order is dispatched, you will receive a tracking link or AWB number via SMS/email.
You can track your shipment using the courier partner’s website or the tracking section on our site.
✅ 5. Delivery Areas
We currently deliver across India.
International shipping is not active at the moment but may be introduced in the future.
✅ 6. Delays & Exceptions
Delivery may be delayed due to:
Remote location or pin code restrictions
Weather conditions or natural disruptions
Courier or logistics issues
Festivals or government holidays
We will assist you in tracking and resolving such cases promptly.
✅ 7. Wrong Address or Failed Delivery
If the address provided is incorrect or incomplete, or if the delivery attempt fails due to customer unavailability, re-delivery charges may apply.
✅ 8. Contact Us
For any shipping or delivery queries, please reach out to us:
📍 Aromates Spices
Vattathani, Valavayal Post, Wayanad – 673596
📧 Email: info@wayvalley.com
📞 Phone: 9747858351
